Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at carpediemapparelaus@gmail.com. Returns must be sent to 15 Pine St, Frankston North, Victoria 3200, Australia.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We cover the return-label cost for approved returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, including custom or personalised products, personal-care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Contact us if you have questions about a specific item.

Exchanges
We accept exchange requests within 14 days after you receive your item. Contact us at carpediemapparelaus@gmail.com to request an exchange. Approved exchanges are subject to product availability and the item meeting the return-eligibility conditions above.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 7 days after we receive and inspect the return. Your bank or card provider may take additional time to post the refund.

For any return, exchange, or refund question, contact carpediemapparelaus@gmail.com.